The Small Business Marketing Success Secret

The biggest problem that most small business owners have with PR is that they don’t fully understand the process or how it can help build their business or establish their brand.  Most think that public relations is only for large corporations or those in the entertainment world and that it has to do with stunts and smoke and mirrors.  None of those perceptions are correct.  PR is a multi pronged process that includes traditional media, online presence including blogs, sites and social media,  byline articles, public speaking and establishing yourself as an expert in your field.  PR can and should be utilized by entrepreneurs, authors, contractors, service providers, business professionals such as physicians and attorneys, home workers, as well as any and all small businesses.

It is inexpensive compared to other forms of marketing and the only marketing avenue that can offer you and your business credibility and validation and position you as a go-to expert in your field.  Although effective media relations is an art, it need not be mysterious.  It is in essence the art of effective storytelling.  Sounds strange, but it’s true.  It is a way of communicating to the media and the public that is compelling, accurate, and valuable.  Defining your story and your message is the first and probably most important step in any campaign.  Whether you’re a veterinarian, florist, restaurateur or hair stylist, you need a clear effective story that is interesting to the media and to the public as a whole.  This is where many companies make their biggest PR mistake, they develop stories that are of interest to them, but not necessarily stories that interest the media.  Most business owners go with the obvious story, which is telling the basics about the service they offer or the product they sell.  That is an important part of any story but very rarely is that enough in and of itself.  Your story is how your product or service transforms the lives of your customers, clients or patients.  Keep that in mind when developing your media pitches and you’ll generally remain on course.

The Small Business PR How-to Guide:

Once you’ve defined your story, you need to define your core audience and then your secondary audiences. Your story needs to speak to and resonate with them.  The next step is to define the media outlets that communicate with your various audiences.  You can have the best story in the world, but if you pitch it to the wrong media, it’s not going to get you far.  For example if you’re selling a revolutionary skin cream, pitching that story to Maxim or Spike TV most likely won’t get you very far, whereas pitching Allure, Vogue, Marie Claire and the beauty trades could be the ticket that establishes your brand and sells your product.

Once you’ve defined your story, message and defined your target market, you’re ready to move forward with your campaign.  Defining your target market is important, but don’t simply think of your overall audience as your customers or prospects, think in broader terms.  Your audience can include can include the local media, your neighbors and surrounding community, vendors/suppliers and anyone who would in any way have a connection to the story you’re telling.  For example, someone who sees a TV segment might not have any particular connection to the story, but could know someone else who does and pass the information on. Always remember, audiences—target market or not–have the power to communicate information about you

Focus on what you know.  What is your expertise? What do you know, offer, produce, provide, market, or understand or do better than anyone else?  Position yourself as an educator.  Your information might seem obvious to you, but to those outside of your field it could be valuable information, or simply an interesting story.

Through PR you reach your target market, separate yourself from the competition, establish yourself as an expert in your field and gain the validation and credibility of being featured as a news story.  So why should entrepreneurs and small business owners use PR?  Because it can build your business and establish your brand.  Because it works!

Copyright © Anthony Mora 2011

Small Businesses Need Marketing Campaigns Even in an Economic Downturn

“Without promotion something terrible happens… Nothing!” If anyone ever knew the power of promotion it was PT Barnum. And in this case he nailed it right on the head. During economic rough times most businesses choose to cut their marketing and promotion and sadly prove PT’s point over and over again – nothing happens. So let’s say instead of hiding under a rock and praying the clouds will lift, you take some marketing steps forward. Maybe launching a full blown advertising campaign won’t work for you right now. Perhaps that’s too cost-prohibitive. So why not get creative and launch an effective public relations campaign? Find a PR firm that specializes in media placement and work with them to develop story ideas and media hooks that will get you in the press. Remember a media relations campaign is generally far less expensive than advertising. It not only reaches your target market, but also offers you the legitimacy and validation of being a news story.

Working With Your PR Agency – Realistic Expectations and Avoiding Misconceptions

You’ve hired a public relations agency and are excited, but anxious.  You’ve paid them the first month’s retainer fee in advance.  You’ve signed a letter of agreement, and now you’re committed.  What if they don’t do their job?  What if they’re just smoke and mirrors?  What if it doesn’t work?

agency

You and your agency are a team.  You are working towards the same goal.  And just as there are expectations and demands that you will make on the agency, you too have to fulfill your part of the bargain, if the team is going to work and meet its objective.  The agency’s obligations are to give you the best campaign it can, to come up with the best releases, come up with creative pitches, effectively utilize its media contacts, make follow-up calls and develop an effective and successful campaign for you and your business.  You in turn have only one obligation to pay your retainer fee on time.  But, if you’re serious about this and want the most successful campaign you can have, your list of obligations begins to grow.  These are obligations that you owe to yourself.  This is your business, this is your shot.  Do your homework, be practical, and leave your ego at the door.  You need to learn patience.  Develop realistic expectations and let your firm do its job.  And speaking of keeping realistic expectations, also watch out for misconceptions. ave you done?

Misconception #1:  Some business owners believe that they should never work with a company who represents any of their competitors, or companies in their same general field.  Whereas this may seem to make sense at first glance and I understand that logic, it’s actually not the case.  Sure you might not want to be represented by a company that represents a competitor who is a carbon copy of you; but, working with a firm that is known for representing others in your fielfd can have a huge upside.  Think about it, if the media sees the company as a go-to company for a certain type of story, chances are they’re going to listen when your firm pitches your story.  They’ll have the ear of certain valuable editors and producers and that’s often what you need.  Although that is not a reason to pick a firm, it is also not a valid reason to negate a particular company.

Relax.  You signed with the firm five minutes ago, and you’re already scrambling for the lifeboats.  I have had clients begin to panic within days of signing because we hadn’t yet placed them on the cover of Time magazine.  You may not have a story placed for awhile.  One of our most successful media relations campaigns began with a three month drought.  We were unable to place a story anywhere for the first few months.  Then it completely turned around.  We placed the client on national talk shows, news shows, and radio programs, as well as in major national magazines and major newspapers.

Whether they’re specialists or generalists, what it comes down to is whether the company you choose knows PR and whether you feel they are a good fit.  Communication is the name of the game.  You need a firm that understands your story and has the savvy and know-how to pitch it effectively.

Copyright © Anthony Mora 2012

Making Money in an Economic Downturn

Recession. Economic downturn. Tough economic times. Makes you want to hide under the covers until the storm passes, right? Maybe, but that’s the wrong approach. Let’s move from fear to facts. A number of studies show that companies that continue or increase their marketing and public relations efforts during tough economic times consistently outperform those who slash their marketing efforts during rough times.

Think about it. If most companies are reacting in a turtle-like fashion and hiding in their shells until the sun comes out again, there’s less competition out there; less companies are launching PR campaigns, fewer are reaching the public with effective marketing efforts. Suddenly you have media outlets that are looking for stories, particularly some good non-doom and-gloom stories. If you’re a savvy business person you know this and understand that this is precisely the time you can have a greater impact and get a bigger bang for your buck. So, look at tough times as your chance to reach your target market and build your business.
Copyright © Anthony Mora 2008
For further information visit:
http://www.AnthonyMora.com

My Book’s Self-Published Can I still get Media Coverage?

When it comes to media placement, it just doesn’t matter anymore whether your book is published by a major house or is self-published. In the last few years, only once have I come across an objection to running a story because an author’s book was self-published.

A few years back a story we pitched was rejected by CNN, because the author we were
pitching had self-published his book. We pitched it three times and received three passes.
Well, we had also been working on other media fronts, and a few weeks later called back
explaining that the author and his book had been featured in both Newsweek and USA Today. Three hours later we received another call from CNN stating that they had thought it over and wanted to move forward with a segment. The author was interviewed on CNN. The moral is, if you get a “no,” keep working it and offering different angles until you turn that “no” into a “yes.” A self-published author’s real struggle has to do with distribution and marketing. When it comes to media relations, if you do it right, you can play in the same ballpark as the majors. As a matter of fact, I sometimes think that self-published writers fare better than their house-published counterparts because they are under no illusions. They don’t assume that some big entertainment conglomerate is going to use all of its muscle and turn their book into an overnight sensation. They realize that if success is going to happen, they’d better get to work, and fast. Your book was written to be read. Use the magic of the media. Get it out there.

Copyright © Anthony Mora 2008
For further information visit:
http://www.AnthonyMora.com

Pitch the Story, Not Your Book

So, here’s where publishers and I usually differ, whereas most publishers pitch the book, I prefer to pitch the author. I have had quite a few heated discussions with publishers about this approach. I understand their perspective, they published the book and that’s what they want to promote. The only problem with that approach is that it’s wrong. Pitch your book and you have a certain number of stories and media hooks, pitch yourself, your life experiences, your anecdotal stories and your book and you’ve suddenly broadened the bulls eye.

Remember, when it comes to landing media coverage, it still all comes back to the media hook, to offering them a strong story. It’s the story that will interest the press. Don’t simply send out your book and information to the media, thinking that they’ll be so knocked out by your writing or the book’s subject matter that they’ll be clamoring to interview you. It seldom works that way. Develop hooks and story ideas that you can use to spotlight your book. If your book is non-fiction or a how-to this becomes a much easier task. We have represented authors who have written books on fashion, beauty, health, relationships, sex, and a variety of other topics. Even though we focus on the books in our campaigns, we do not limit ourselves to the book exclusively. Our objective remains the same: to establish our clients as experts in their field. The book becomes a part of the story, but it never defines the entire campaign. If you can place an article in a magazine or a segment on a talk show that revolves specifically around your book, you’ve hit pay dirt. But that’s not always an easy task. Certainly pitch your book as one of your hooks, but don’t limit your campaign. Come up with other story ideas which can include your book, but do not revolve specifically around it.

For example, we worked with a psychotherapist who wrote a book on how to save a troubled marriage. Although we included the book in all of our pitches, the focus remained on the psychotherapist’s expertise in relationship issues. We pitched the women’s magazines and talk shows, relationship-oriented stories in which our client could appear as an expert. The media reacted well to our pitches and interviews were scheduled. Although some of the stories were about marriages and romantic relationships, others were about other types of relationships, such as parent child relationships or sibling relationships. Even though those issues did not
revolve specifically around the topic of our client’s book, she could expertly address them. When she appeared on talk shows, our client was introduced as the author of her book and was asked questions about her book during the interview. Although the shows themselves did not always revolve around the book, the book and client were always highlighted. If we had insisted on segments or articles that only featured or revolved around the book, we would have severely limited the media opportunities. We were branding her as an expert. Whenever she was interviewed, she discussed her book, which garnered her book more coverage and led to more media specifically focused on her book. The approach worked.

So, broaden your media horizons. Make a list of all the potential story ideas about you, your journey and your book and start writing again – writing press releases that is.

Copyright © Anthony Mora 2008
For further information visit:
http://www.AnthonyMora.com

I’ve Published a Book – When do I get on Oprah

So you finally did it. You wrote that book you’ve been threatening to write, sent it to
publishers, amassed a mountain of rejection slips, but finally found that right publisher. Your manuscript was accepted. You’re going to be a published author. Great – you can now turn your attention to your next book. Your first book’s finished; your publisher will take care of everything from here on out. You’re Oprah segment is just a matter of time, right? Surprise!

At my firm, we run the gamut when it comes to representing authors, from self-published, first-time writers to writers who have landed multi-book deals with major publishers and, I am sad to report, the one common link among all the authors we work with is that, unless they are already household names, few seem to receive much support from their publishers.

It would be easy to blame the publishing company’s media relations departments, but most publishing companies have slashed their in-house staffs and their publicists are overloaded. Every month, up to thirty books are dumped on a couple of in-house publicists. It’s an impossible task. And unless you have name recognition or have written a shocking expose that the entire world is waiting to read, chances are you and your book will get lost in the shuffle.

Whether you are self publishing or are publishing your book through a major house, this is one instance where I strongly recommend you hire an outside PR firm that understands book media relations to implement your campaign. This is one time you don’t have the luxury of learning as you go. You need to launch an effective campaign even before it’s published. If you want to have it reviewed, you need to send a copy of your book, or the galleys, to reviewers, often as long as three months before the publication date. Once it’s published, you immediately want to hit the local media, the talk shows, and the national press. One area you definitely want to focus on is national and regional radio outlets. There are hundreds of regional and local radio talk shows and current event-oriented programs that feature books and authors. These interviews are almost always conducted over the phone. You can be at home in your bathrobe, discussing your book, while thousands of people listen.

Even if you are publishing with a major house, I suggest that you approach your book’s PR launch as though you’re self publishing your book. View your publisher primarily as a printer and distributor and assume that all of the responsibility for securing publicity for your book rests firmly on your weary shoulders. Try to convince your publisher to pay for at least two to three months worth of outside media relations. If your publisher launches a campaign for you, that’s great, but don’t count on it doing a heck of a lot. You don’t have the luxury of being wrong. If you assume the media relations will be done for you and it’s not, by the time you discover your error it will be too late. You’ll keep waiting for the phone to ring and for that Oprah segment to magically appear. Take your PR campaign into your own hands. If possible, hire an outside firm to handle your campaign for you. You finally have your book. Make the most of it. Don’t miss your window of opportunity.

Copyright © Anthony Mora 2008
For further information visit:
http://www.AnthonyMora.com

Utilizing Your Press Coverage

Too many people only look for the immediate results that a magazine article, radio interview, or TV segment can bring. In this simplistic equation, if a story brings in business or, at the very least, inquiries from prospective clients, it was a success, and, if it did not, it was a failure. A story that doesn’t bring in immediate response is not utilized further, then indeed it is a failure, but that is due to the person who implemented the campaign. There are countless ways in which you can effectively utilize copies of articles or tapes of programs you have appeared in. This media can be like gold if utilized properly. But this is where you really have to do both work and homework. This is the one area where, even if you have hired a media relations firm, you’re on you own.

Most firms will place you in the media and use your media appearances to interest other media outlets in interviewing you. But don’t rely on a media relations firm to fully maximize the various ways that your media can help your business or career grow. Be inventive and creative and to effectively utilize your media in as many ways as possible. Copy the article, video, or audio tape and send it out when the media requests further information on you. Update your biography to include your most recent media appearances. When writing or talking to the media, let them know about other segments or articles you have appeared in. Mention your media in your ads, flyers, newsletters, and brochures. Review your articles and interviews, and look for any particularly impressive quotes about you or your business that you can highlight in your ads or marketing.

If you have a staff or employees, teach them to use the media you have been featured in their pitches or conversations to both clients, and prospective clients. Teach your employees to utilize your media. If they are talking to a prospective client, patient, or customer, it never hurts to have them mention that you, your product, or services were featured in a magazine or TV program. Work with them; come up with ways to weave your media appearances into their conversations and discussions.
Copyright © Anthony Mora 2008
For further information visit:
http://www.AnthonyMora.com

That’s What Makes Media Magic

What truly makes this process magical is that when you appear in the media, regardless of how big or how small the outlet, you never know who’s going to see it or what opportunity is going to come your way because of it. A local Los Angeles-based newspaper once ran a story on my company, which elicited almost no response. I was a bit disappointed, but it was a great article and made for a wonderful tear sheet to use in my media package. A few weeks later I received a call from an author in Florida who had been sent a copy of the article and wanted to hire us. Florida? In three weeks I had not received one call from the Los Angeles area in response to the article, and here I was receiving a call from Florida. Apparently a friend of the author, who lives in Southern California, had seen the piece and mailed it to her. The author explained that the article, which focused on my firm’s ability to place clients on national talk shows, interested her. Her book was about to be published, and she wanted to appear in the national media, especially talk shows. She signed with us, and we were able to launch a very
successful campaign for her. Our relationship with the author led to a relationship with her publishing company, which resulted in us working with other authors they represented. So, even though, the article only brought us one phone call, that one call was a great one. Because of that one piece, we developed a working relationship not only with the author, but with her publisher. The article also served as a great tear sheet which I can send to other media outlets as well as to prospective clients. So look at the big picture when viewing your public relations campaign. You never know who is going to see or read a particular story, and if you don’t do the interviews and utilize your press, you never will.

You’re Placing a Story Where?

Every client’s happy when we place them on the Today show or Oprah or in Newsweek, but they’re not quite as overjoyed when we place them on an Internet TV outlet or in an obscure magazine. I know there are times my clients find my choice of media placements bewildering. The media outlets are too small, too insignificant, too obscure. They don’t reach the client’s direct target market. Why do it? There will be no response. It’s a waste of time and money.

Not really. We place the stories, because we know that we can use them to our advantage. We can use that media coverage, to help garner other coverage, to help land more articles and other TV interviews. It’s important to have a broad perspective and see the whole picture. The process isn’t as obvious as it may seem at first glance. Instead of just asking if a particular story will bring in immediate clients or calls, ask yourself if that story will help you garner other media, or if will it be useful to you in your overall marketing plan. If you look at it from that perspective, you’ll soon start to see that press coverage, whether large or small, can all be of use to help build a powerful and effective media campaign.

Even When it Works; There’s More Work

Let’s suppose an article has the exact effect that you’re hoping for. The phones are
ringing day and night. Both your business and your bank account are flourishing. Success! Now you can forget about that story and move on. No. No. No. Whether the article elicits a negligible response or a huge response, you still need to work it. This is where most people fail to understand the process. Because their short-term goals were met, they stop in mid process and neglect their long-term goals.

My first public relations firm specialized in representing clients in the entertainment field. We were once retained by a young actress who perfectly illustrated this point. She had been a regular in a prime time TV series. The series had been canceled, and she wanted to do more film work. During the time that the series was on TV, she had received a mountain of press, including stories in People, The Los Angeles Times and Entertainment Tonight, but when I asked to see copies or video of some of her media, she just stared at me. She hadn’t kept any. While she had been on the series, the media exposure had accomplished its short term work, keeping her in the public eye, and that’s all she had been concerned with. She never looked at her long term goals. The media coverage she had received was worth its weight in gold, but she didn’t see it. You don’t need to be in the entertainment industry to learn from her mistake. When it comes to launching an effective, ongoing public relations campaign, you not only need to see the forest but the trees, grass, and bushes, as well as all the furry animals along the way.

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