Making The Right PR and Marketing Choices

You need to market, that’s a given.  The question should not be if, but how.   Your best choice is to hire a firm or a professional consultant.  If you’re on s shoestring budget, that makes it tougher, but there are still myriad ways to approach it.  Going the do-it-yourself route is one choice, but if you do chose to go this way, you have a big learning curve ahead of you.  For example, let’s say you decide to handle, create and launch your own media relations campaign; to start, you need to learn the hows and whys of putting together a successful campaign.  And you need to know how to define a campaign.

Keep in mind that landing an interview on TV program, or in a magazine, is not media relations.  That is simply one small step.  I’ve had potential clients tell me that they tried PR and it simply didn’t work.  When I asked them to define exactly what they did, they usually explained that they were featured in a magazine or newspaper or TV segment and nothing happened.  When I then asked them how they utilized or maximized that one media placement, I’d generally be met with blank stairs.  In their mind, that one media placement was a PR campaign; it didn’t change their life, so PR didn’t work.  The trouble was, they never really tried a public relations campaign, they simply appeared in a story or two.  Being featured in the media a few times is not a media relations campaign.  It’s a start.  It’s nice.  It can help, but it’s not a campaign, and that’s what public relations firms focus on creating, launching and implementing effective PR campaigns.

This is not to say that you can’t do some initial PR work on your own.  You can, but your goal should be to shift from doing your own marketing to brining on a professional as soon as possible.  Your job is running your business.  Your marketing team should be marketing your business.

Effective media relations is an art and a full-time job. It takes skill, know-how, experience persistence, and contacts. The art of effective PR entails more than writing releases, posting releases on paid wire services, putting together press kits – and praying. If a campaign is launched haphazardly or incorrectly, it’s often best not having been launched at all. The last thing you want to do is alienate the press, which is often what happens when well-meaning but inexperienced individuals try their hands at running their own media campaigns.

So until you can bring a team or a consultant on board, do what you can on your own.  But be selective.  Keep your efforts targeted and focused.  Once you’re ready to hire a PR firm or marketing company, choose wisely.  Choose a firm or individual you’re comparable with.  You need to be able to communicate with you representatives. You also need trusted advisors who will tell you when they feel you’re steering off- base or making a wrong move. If you pick wisely, do your part and work with your PR firm, (to paraphrase Bogie in Casablanca) this could be the start of a successful and profitable relationship.

Copyright © Anthony Mora 2012

Square Hits a PR Grand Slam

What could be a better PR coup than having both the Republican and the Democrats using your device in the race for the White House?  Either way you win, even with the loser.  And that’s exactly what Square has accomplished.  One of the newest technologies to be adopted by the Obama and the Romney campaign is called Square, a mobile payment card reading device.  Members of both campaigns are being equipped with this device that enables the campaigns to accept donations on various devices including Androids, Iphone, Ipads, etc.

To quote a Square spokesperson: “Whether you’re a Republican or a Democrat, running for president or local assembly, Square makes it easier than ever for candidates, organizations and volunteers to fundraise for their cause.”

Square makes fundraising easy which makes candidates and their teams happier.  Generally a campaign needed to solicit checks or cash.  There were always credit cards but the paperwork and tracking could be a fundraiser nightmare.

Square makes donating and receiving easy.  Donations are immodestly processed and the company sends receipts via SMS or email.  Political fundraisers can’t escape the reporting requirements and processing fees, but overall Square offers them a fundraising dream.

The special app for accepting Square payments for the Obama campaign will soon be available to the public and then the game is on. The Obama campaign reportedly raised $42 million in the last quarter of 2011.  As the campaign goes into full gear, that number is sure to rise, add the Republican race to that and Square is going to be seeing quite a bit of money flow through its system.

The capital Square will take in by working with both parties is significant, since the company is basically a start up.  But even more significant in the long run are the PR and marketing opportunities that are now afforded them.  Their media relations and publicity efforts are in full swing (or at least they should be).

Companies pay celebrities big bucks to endorse their products or services.  In this case Square’s clients are being afforded the biggest spotlight there is and some of that spotlight falls directly on Square.  Public relations, particularly media relations can benefit quite a bit with the help of celebrity names.  Think of designers or make up companies that tie their brands to those of specific celebrities.  If a celebrity uses a product and word hits the media, sales of that product generally soar.  Seldom is a company afforded the type of media exposure that Square can now command.   It will be interesting to see how they utilize this opportunity.

Copyright © Anthony Mora 2012

Pinoytutorial. “Square app”. Photo. Techtorial. 25 May 2011. 03 Feb. 2012. <http://pinoytutorial.com/techtorial/square-pay-with-your-name-review-how-to-guide-and-tutorial/>

Flacy, Mike. “Obama Square App”. Photo. Digital Trends. 31 Jan 2012. 03 Feb. 2012. <http://www.digitaltrends.com/mobile/will-mobile-campaign-donations-be-a-game-changer-for-politicians/>

Starbucks’ Spirited PR Gamble

A Big Mac along with a glass of chardonnay?  Who knows?  That could be on the way.  Starbucks is heading in that direction.  The chain will soon be selling beer and wine in select locations.  Four to six stores in the Southern California area will offer alcoholic beverages by the end of this year, as will some stores in Atlanta and Chicago

The chain began testing its new spirited approach in Seattle in 2010. Starbucks now offers beers for $5 and wines by the glass for $7 to $9 in five locations in that city and one in Portland, Oregon.

The questions are: what will this move do to the Starbucks brand? And how will customers have to change their habits in order for it to pay off?  Currently the chain makes most of its daily sales by 2 p.m., which explains the foray into the spirit business.  On the other hand around 75% of Starbucks customers are there for take out.  That won’t work in the beer and wine business.  These customers will have to say and enjoy their beverages in-house.  And what about the kids and teens that have made Starbucks one of their staples.  Will mom and dad be happy sending their kids to a beer and wine establishment?

If this were Europe, there would be no issue.  There families are used to going to pubs or cafes where coffee, food and spirits are sold.  But, the U.S. isn’t France or England and we generally have a different take on where liquor should and shouldn’t be served.  And what happens when a Starbucks barista has to 86 someone?  What will be the protocol for that?

Starbucks has built an amazing worldwide brand.  It has regularly changed its menu offering different types of drinks and food items, but a jump into the world of beer and wine is a big one.  Adding a new pastry, sandwich or fruit drink does not risk compromising the chain’s brand, but offering a happy hour where sprits flow freely will challenge the way many of its customers view the company.

Only time will tell if this gamble will pay off.  Because it directly impacts their brand recognition, it could either turn out to be a PR miscue or a public relations homerun.  Chances are it will land somewhere in the middle.  Since they are only experimenting with a handful of stores, if the publicity effect is extremely negative, they can quickly shut the program down.  But if the reaction is simply lukewarm, or only somewhat negative, they will most likely give the news stores a fair shot and launch a media relations campaign extolling the virtues of this new approach.  If it works, it could become a one stop shop for buying one’s stimulants in the morning and depressants in the evening.  The next big question could be, how are they going to get people to leave?

Copyright © Anthony Mora 2012

Sato, Kiichiro. “Starbucks’ alcohol menu being tested in a handful of shops in Seattle and one in Portland, Ore., includes Rogue Dead Guy Ale, a Pinot Noir from Oregon, a Prosecco from Italy and a Malbec from Argentina. Above, a Starbucks in Chicago. ” Photo. Los Angeles Times. 24, Jan. 2012. 25, Jan. 2012. <http://www.latimes.com/business/la-fi-starbucks-beer-20120124,0,5910879.story>

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